Returns to the trade cost your money and your reputation. Even unjustified claims are documented by the dealer and cause unnecessary shipping costs.
Our experience shows that, depending on the product, up to 70 % of complaints result from operating errors and can be remedied with a short telephone consultation. Only when all indications point to a real technical defect do we take further measures.
E-Mail Ticketing „Taskwatcher“
Your customer selects the product on your front end and this e-mail will be forwarded directly to our agents trained to your product.
Intranet / Infosystem / Knowledge database
All members of staff always find up-to-date information (FAQ, pictures, HB, BDA, accessories etc) in our internal system.
Do you have a question about our services?
We are looking forward to your message!