Call Centre

 

 

Callcenter

Returns to the trade cost your money and your reputation. Even unjustified claims are documented by the dealer and cause unnecessary shipping costs.

Our experience shows that, depending on the product, up to 70 % of complaints result from operating errors and can be remedied with a short telephone consultation. Only when all indications point to a real technical defect do we take further measures.

Your advantage: our hotline make satisfied customers and save considerable amounts of money. Minimal returns in the trade additionally signalize high product quality and final customer satisfaction.

We are at your and your customers‘ disposal 365 days a year.

Monday РFriday  8.00 a.m Р6.00 p.m. (8.00 p.m)
Saturdays if required

If your customers call outside of business hours and leave a message on our IAM (Integrated Answering Machine) we guarantee an callback within 24 hours.

E-Mail Ticketing „Taskwatcher“
Your customer selects the product on your front end and this e-mail will be forwarded directly to our agents trained to your product.

Intranet / Infosystem / Knowledge database
All members of staff always find up-to-date information (FAQ, pictures, HB, BDA, accessories etc) in our internal system.